Shipping Policy

Last updated 17 October 2026

At Mamma Hug, we are committed to a smooth and timely delivery experience for every customer.

Shipping coverage

We currently ship only within India. International shipping is not available and will be enabled only after Mamma Hug obtains GST registration and the required export licence.

Processing and dispatch

• Orders are usually processed and dispatched within 1 to 2 days after payment confirmation, subject to courier pickup availability.
• We process orders on Sundays too. Dispatch on Sundays and public holidays depends on courier pickup availability.
• Processing time is separate from the delivery estimates below.

Payment and shipping charges

• Orders are prepaid online. Cash on Delivery is not offered.
• Standard shipping is free across India and included in the product price. Any optional faster delivery charge, if available, will be shown before payment.
• Orders are dispatched on the standard timeline after payment is confirmed.
• If a delivery attempt fails, please contact us so we can review the courier's available options with you. We will tell you about any re-shipping charge and ask for your agreement before arranging a paid re-shipment.

Estimated delivery time

Delivery estimates are counted in calendar days from dispatch, not from payment confirmation.

These are estimates, not guaranteed delivery dates. Courier availability, destination and local disruptions may affect delivery, including on Sundays and public holidays. Tracking updates after dispatch provide the courier's current delivery estimate.

Courier and tracking

• Courier bookings are handled manually.
• We generally use DTDC. If DTDC is unavailable for the destination or shipment, we may use Delhivery, Amazon Shipping, India Post or another suitable courier partner.
• After dispatch, we update the shipment tracking details and email them to the customer. Tracking availability and status updates are provided by the courier partner.

Order cancellations

• Cancellation requests must be made before the order is dispatched.
• After dispatch, contact us promptly. We will explain the available options under our Refund and Cancellation Policy and applicable law.

Delays

If your order has not arrived more than 7 calendar days after dispatch, please contact us. We will check with the courier and update you on the delivery status and available options.