Privacy Policy

Last updated: 8 October 2026

This Privacy Policy explains how Mamma Hug, operated by sole proprietor Vignesh Thangaraj, collects, uses and protects your personal information when you visit mammahug.co.in or buy from us.

Information we collect

• Information you give us: your name, phone number, email address and delivery address when you place an order, create an account or contact us.
• Order information: the products you buy, order value and order history.
• Payment information: online payments are handled by our payment partner. We receive payment status and transaction references needed to process orders and refunds, but do not store full card credentials.
• Usage information: basic technical data such as your device, browser and pages visited, collected through cookies and similar tools.

How we use your information

• To process, ship and deliver your orders.
• To contact you about your order, including delivery updates and returns.
• To respond to your questions and support requests.
• To improve our website and products.
• To send you offers and updates, only where you have agreed to receive them. You can opt out at any time.
• To prevent fraud and meet our legal obligations.

Who we share it with

We do not sell your personal information. We share it only as needed to run our business:

• Our e-commerce platform provider, which hosts our store and processes order data.
• Our payment partner, to process online payments.
• Courier and logistics partners, such as DTDC, Delhivery, Amazon Shipping and India Post, to arrange delivery and provide tracking. We share only the contact and delivery information needed for the shipment.
• Government or law enforcement authorities, where required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. You can disable cookies in your browser, but some parts of the site may not work properly.

How long we keep it

We keep your information for as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements. We review information when it is no longer needed and delete or anonymise it where practical and lawful.

Your rights

You may ask us to access, correct or delete your personal information, or withdraw consent to marketing messages, by contacting us at the email below. We will respond within a reasonable time, subject to any records we are legally required to keep. You can also contact us there with a privacy complaint.

Security

We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.