Refund and Cancellation Policy

Last updated 8 October 2026

At Mamma Hug, your satisfaction means everything to us. We work hard to deliver every saree in perfect condition, but we understand that sometimes things go wrong. Please read our return, exchange and cancellation terms below.

What is eligible for return or exchange

Please contact us if:

• You received the wrong product, or
• The product was damaged or defective on arrival, or materially different from its description.

What is not eligible

• Change of mind after placing the order.
• Minor colour differences caused by lighting or screen display.
• Minor natural variations in weave or texture that do not make the item defective or materially different from its description.

Time frame

For a wrong, damaged, defective or materially different product, you must report the issue within 24 hours of delivery so we can review it promptly. This reporting period does not remove any remedy available under applicable law.

Evidence that helps us review your request

Please send your order number and clear photos of the item, packaging and issue. An unboxing video beginning with the sealed parcel is helpful if you have one, but it is not a condition for us to review a genuine complaint.

Return and exchange charges

• If we sent the wrong item or confirm that an item arrived damaged, defective or materially different from its description, we will arrange a return or exchange without charging return shipping, regardless of payment method.
• We will tell you about any other applicable charge before you agree to an optional exchange.

Refunds

• Once a return is approved and the item is received or the issue is otherwise confirmed, we will initiate the refund or replacement and tell you the expected timing.
• Approved refunds normally go to the original payment method. If that method is unavailable, we will agree a suitable bank or UPI refund method with you.

Condition of returned items

• Where reasonably possible, keep the item unused and unwashed, with its packaging and tags, until we review your request. These conditions do not remove your rights if the item arrived defective or was not as described.
• If pickup is unavailable, we may agree that you ship an approved return to us. For a confirmed wrong, damaged or defective item, we will reimburse reasonable return shipping costs to your original payment method or another agreed method.

Cancellation

• Orders can be cancelled only before dispatch.
• After dispatch, please contact us promptly. We will explain the available options under this policy and applicable law.