Payments are processed by Zoho Payments. Available payment options are shown at checkout.

No. Orders are prepaid online. Cash on Delivery is not offered.

Orders can be cancelled only before dispatch. After dispatch, please contact us promptly and we will explain the options available to you under our Refund and Cancellation Policy and applicable law.

We currently ship only within India. International shipping is not available, and will be enabled only after Mamma Hug obtains GST registration and the required export licence.

Standard shipping is free across India and is included in the product price. If a faster delivery option is available and carries a charge, that charge is shown to you before payment.

Orders are usually processed and dispatched within 1 to 2 days after payment confirmation, subject to courier pickup availability. We process orders on Sundays too, though dispatch on Sundays and public holidays depends on courier pickup availability.

Delivery generally takes 2 to 7 calendar days from dispatch, depending on your location and courier service. Processing time is separate. See our Shipping Policy for regional estimates. This is an estimate, not a guaranteed delivery date.

Courier bookings are handled manually. We generally use DTDC, and where DTDC is unavailable for the destination or shipment we may use Delhivery, Amazon Shipping, India Post or another suitable courier partner.

After dispatch we update the shipment tracking details and email them to you. Tracking availability and status updates are provided by the courier partner.

If your order has not arrived more than 7 calendar days after dispatch, please contact us. We will check with the courier and update you on the delivery status and the options available.

Please contact us so we can review the available courier options with you. We will tell you about any re-shipping charge and ask for your agreement before arranging a paid re-shipment.

Please contact us if you received the wrong product, or the product was damaged or defective on arrival, or it is materially different from its description.

• Change of mind after placing the order.
• Minor colour differences caused by lighting or screen display.
• Minor natural variations in weave or texture that do not make the item defective or materially different from its description.

For a wrong, damaged, defective or materially different product, please report the issue within 24 hours of delivery so we can review it promptly. This reporting period does not remove any remedy available to you under applicable law.

Please send your order number and clear photos of the item, the packaging and the issue. An unboxing video beginning with the sealed parcel is helpful if you have one, but it is not a condition for us to review a genuine complaint.

If we sent the wrong item, or we confirm that an item arrived damaged, defective or materially different from its description, we will arrange a return or exchange without charging return shipping, whichever payment method you used. We will tell you about any other applicable charge before you agree to an optional exchange.

Once a return is approved and the item is received, or the issue is otherwise confirmed, we will initiate the refund or replacement and tell you the expected timing. Approved refunds normally go to the original payment method. If that method is unavailable, we will agree a suitable bank or UPI refund method with you.

Where reasonably possible, keep the item unused and unwashed, with its packaging and tags, until we review your request. These conditions do not remove your rights if the item arrived defective or was not as described.

If pickup is unavailable, we may agree that you ship an approved return to us. For a confirmed wrong, damaged or defective item, we will reimburse reasonable return shipping costs to your original payment method or another agreed method.

Our sarees are handloom, sourced directly from master weavers across India. Minor variations in weave, texture and colour are part of handloom fabric rather than faults, and colours can also look slightly different between screens. Where a saree arrives damaged, defective or materially different from its description, our Refund and Cancellation Policy applies.